Google is investigating reviews of black screens displaying up on customers’ Chromebooks when attempting to log into their Chrome OS accounts.
The corporate has acknowledged this problem on the Google Buyer Care Portal virtually one hour in the past and is but to offer updates or a workaround for purchasers impacted by this bug.
Google can also be but to share the working system variations impacted by this problem because the standing web page solely lists Chrome OS because the affected product.
Chromebook clients are sharing reviews of not having the ability to signal into their gadgets throughout a number of channels, together with Google’s assist neighborhood and social media.
Some incoming reviews say that 80% of customers on a community aren’t at present in a position to register as they’re robotically kicked again onto the login display.
Others shared that the one signal their Chromebook is on is that the display lights up regardless that it’s completely black.
“I can nonetheless flip the brightness up and down, however nothing else,” a report reads. “I’ve tried fulling shutting it down, and doing a tough reset with the refresh button and energy button. Neither labored.”
“I’ve tried totally powering it off (Holding the button down 30 seconds), and I’ve tried a tough reset (Holding the refresh button after which urgent the facility button) however neither has labored,” one other report says.
Hey there, thanks for reaching out. It appears it will should be additional investigated. Be happy to contact our tech help crew: https://t.co/bk8qSanG4E to allow them to decide the basis reason for this problem. -SF
— Google Workspace Assist (@AskWorkspace) September 14, 2021
Two months in the past, Chromebook customers had been hit by one other extreme problem blocking them from logging into their gadgets after updating to Chrome OS 91.0.4472.165.
Affected clients ought to wait for a repair to be deployed by Google and obtain the replace utilizing the steps available here.
Till Google will get to the underside of the present black display bug, impacted customers may additionally be capable of work across the problem by rolling again the Chrome OS gadget to a earlier model through USB or powerwashing (resetting their Chromebooks to manufacturing unit settings).
Earlier than resetting or rolling again to a earlier in your gadget, remember that you need to back up your files to an exterior exhausting drive or on Google Drive as a result of all data in your Chromebook’s exhausting drive, together with all recordsdata within the Downloads folder, might be erased.
Chromebooks enrolled on a work or faculty community will have to be reset by the administrator who manages your Google gadget.