Google says that customers of some Android cellphone fashions are affected by a Google App bug stopping them from making and receiving calls.
“After the most recent replace to the Google Search App on Android, the customers of sure cellphones are experiencing issue in receiving and making calls,” a Google group supervisor stated earlier at present.
The corporate has launched an replace that ought to doubtless repair this recognized challenge on impacted Android units.
“We’re at the moment wanting into the matter and have launched a brand new model of the app which ought to tackle the problem,” Google added.
Whereas most customers’ telephones will mechanically set up the Google app replace the search big revealed on Sunday, those that have disabled automated updates on their system should set up it manually from the Google Play Retailer.
Nonetheless, provided that the Google Android app has over 5 billion installs worldwide, some proportion of customers are doubtless nonetheless affected even with automated updates toggled on.
To make sure that you’ve gotten the most recent model put in in your cellphone, you must comply with these steps to replace it manually:
- Seek for the ‘Google’ app on ‘Google Play’ (or click on here).
- Faucet the Replace button.
LG units doubtless those affected by the bug
Whereas Google didn’t share the Android cellphone fashions impacted by this Google app bug, consumer experiences over the weekend have solely talked about LG units comparable to LG G7, LG G7 ThinQ, LG V40 ThinQ, and LG Q70.
Customers confirmed Google’s findings, saying that they might solely make calls after reaching out to their carriers’ help workforce and uninstalling or updating the buggy Google app model.
“You want much more vigilance on QA to your updates so that they the patch/replace would not disable my cellphone’s skill to make and obtain calls,” one consumer stated in a evaluation revealed at present. “Just like the final one did this patch/replace mounted it, BUT it ought to of NEVER HAPPENED with correct QA.”
Although some have confirmed that Google’s newest replace has mounted the problem blocking their calls, others needed to take away the app altogether to revive their telephones’ name characteristic.
“The cellphone labored effective earlier than the replace, not labored after the replace and works once more as soon as I uninstalled the replace,” a consumer reported. “The replace appears to trigger the issue, as said in my earlier evaluation.”
A Google spokesperson was not out there for remark when BleepingComputer reached out for a listing of impacted Android cellphone fashions earlier at present.