Microsoft has offered a short lived repair for the Home windows 10 blue display crashes plaguing prospects when printing after putting in the March 2021 cumulative updates.
After putting in the updates launched throughout this Patch Tuesday, “you may obtain an APC_INDEX_MISMATCH error with a blue display when trying to print to sure printers in some apps,” Microsoft defined.
“We’re working to resolve a problem impacting a subset of consumers utilizing sure printers,” a Microsoft spokesperson advised BleepingComputer.
Platforms affected by Home windows 10 BSOD crashes embrace the next each consumer and server variations working March 2021 cumulative updates:
- KB5000802: Home windows 10 2004/20H2 & Home windows Server 2004/20H2
- KB5000808: Home windows 10 1909 & Home windows Server 1909
- KB5000822: Home windows 10 1809 & Home windows Server 2019
- KB5000809: Home windows 10 1803 & Home windows Server 1803
Based on Microsoft, this challenge “impacts a subset of Kind 3 printer drivers and doesn’t have an effect on printer drivers which might be Kind 4.” Use the steps accessible here to search out the printer driver kind put in in your system.
Based on person studies, printer manufacturers impacted by this recognized challenge embrace Kyocera, Ricoh, and Dymo.
“I’m the technical assist supervisor for KYOCERA printers in my nation,” one person said on March twelfth, three days after the updates have been launched.
“We expertise tons of of telephone calls from prospects whose computer systems crash following a KB5000802 replace.”
Official workaround accessible
Whereas Microsoft is investigating the crash points and is engaged on an replace, you may uninstall the offending updates following the steps described here to revive printing performance and eliminate the blue display errors.
Nevertheless, when you do not need to take away the safety updates deployed with the March cumulative updates, you need to use an official short-term repair offered by Microsoft to mitigate the difficulty.
Whereas Microsoft supplies a video detailing the workaround directions, however we have additionally detailed the steps beneath the embedded video.
To print from 32-bit apps (e.g., Acrobat, OpenOffice) on 64-bit Home windows variations with out crashing, Microsoft recommends enabling Direct Printing on your printer utilizing the next process:
- Open an elevated command immediate and run the next command to search out if the characteristic is already toggled on (exchange PRINTERNAME with the identify of your printer):
rundll32 printui.dll,PrintUIEntry /Xg /n PRINTERNAME
If Direct Printing shouldn’t be enabled, run the next command from the identical elevated command immediate (exchange PRINTERNAME with the identify of your printer):
To print from 64-bit apps on 64-bit OS or utilizing 32-bit apps on 32-bit OS, it’s a must to obtain and set up the Application Compatibility Toolkit to use the PrinterIsolationAware fix to affected purposes utilizing the Compatibility Administrator instrument.